Customer Relationship Manager

5 - 9 Years
Coimbatore

Job Description

Manager - Customer Relations   

     

Function of Department / Section 

The department is responsible for managing relationships with patients / visitors and enhancing the overall brand image of PSG IMS&R. This includes overall public relations, media interactions, handling VIP cases, ensuring crowd management etc.

 

Job Description


Customer / Patient Grievance:

Function as the single point of contact for all customer / patient grievances - and actively work towards resolution

Ensure a satisfactory customer / patient experience from an administrative perspective by removing bottlenecks, reducing waiting time and delays

Responsible for the logistics within the hospital - movement of files, movement of patients, movement of samples and medicines; facilitated through the team of attenders

Responsible for guiding and directing patients and acts a single point of contact / "may I help you" interface with the customer / patients

Responsible for the team of attenders and front office staff in terms of their work allocation / distribution, people management - manpower planning, recruitment, training, performance management, reporting relationships etc. 


Perception Management:

Ensure that the brand image of PSG IMS&R is maintained while interacting with press and media personnel, managing perceptions with high visibility customers / patients etc. 

Ensure that administrative procedures for patients / customers and for doctors / faculty are carried out as per the institute's requirements 


Preferred Candidate:

Female candidate with hospital experience

 

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization, Hospitality Management

Company Profile

Psg Hospitals

http://www.psghospitals.com/
View Contact Details+

Recruiter Name:PSG Institutions

Contact Company:Psg Hospitals

Salary

Not Disclosed by Recruiter

Role Category

Medical Professional

Role

Administration Services/Medical Facilities

Employment Type

Full Time, Permanent